DELIVERY



We deliver worldwide.

No matter how fragile the product, we would like to assure you that every care will be taken to pack each order meticulously, using strong protective outer packaging and as much soft, shock-absorbing material as needed to protect against transit damage. Export orders are always securely wrapped, packed and crated for optimum protection.

Standard Mainland UK Delivery costs are included in our prices. This type of delivery will arrive at your specified delivery address realistically anytime between 7.30 - 18.30 during the day the delivery is arranged for and includes England, Wales, and Southern and Central Scotland. Should your address be in any of the following geographical areas, a surcharge will be applied:

Scottish Highlands and Scilly Isles add £ 45.00
Isle of Wight add £ 45.00
Scottish Islands add £ 70.00
Isle of Man add £ 45.00
Northern Ireland add £ 50.00

If your delivery address is outside the UK, please contact us for a shipping quote.

Delivery times count from the moment your payment has cleared and you have received our Order Confirmation; they vary according to the product and are entirely dependent upon manufacturing lead times. We will of course make every effort to keep to the delivery times as mentioned for each product, but due to the fact that many products are (hand)made to order, we hope you understand that we cannot guarantee a set delivery time. Sometimes it takes longer than the estimated time for your order to be completed, but it is also very possible for your order to be ready earlier than estimated.
And however reliable, experienced and efficient our forwarders and delivery partners are, delayed deliveries due to unforseen factors out of our control are of course always possible.

Once your order is ready to be delivered, we will contact you by email and arrange a date and time for delivery. Should your order consist of multiple items, each item will be delivered as and when ready. In order to assure a smooth delivery process, we will need to disclose your contact telephone number to those in charge of delivery in case they need to contact you.

You must sign for delivery of the goods on arrival and confirm that the contents are complete and in good order.
Please sign 'unchecked' if you are not able to check the goods before signing.

A re-delivery charge will be made if a second delivery is necessary because:
- you are not at home to receive your order at the pre-arranged delivery time,
- your goods must be redelivered because they cannot fit into the premises without additional work or equipment,
- your goods must be redelivered for any other reason.

Please also read our Terms.

 

 
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